Santa’s Grotto
Step inside the Enchanted Elevator and journey to Santa’s Grotto, where friendly elves greet arriving guests. Visitors gather for a shared experience with Santa, featuring a moment of story time and an appearance by Mrs. Claus. Every participating child receives a special gift to take home.
Dec 5 – Dec 24, 2026
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Plan Your Visit
Tickets
Adults £2.50 per person; children £19.95 per child, including a gift. Babies under 12 months are not charged unless they participate in the grotto experience and receive a gift, in which case a standard ticket is required. Parking at the Sovereign Centre across the road is an optional additional £5. Souvenirs are available to purchase.
Hours
10am–4pm; final session starts at 2:50pm.
Parking
Optional parking at the Sovereign Centre across the road costs an additional £5.
Accessibility
There is full disability access throughout using the lift to the first floor.
Location
Tips & Advice
- Pre-book online because availability is not guaranteed and tickets are very limited.
- Arrive five minutes before your pre-booked slot to allow time for the 10-minute booking window.
- Have your e-ticket ready on your phone or printed, and show it to the welcome team for free pier entry.
- Confirm your plans before booking, as tickets are non-refundable and non-transferable.
- If driving, consider the optional Sovereign Centre parking across the road, which costs an additional £5.
Special Events & Promotions
- Babies under 12 months enter free unless participating in the grotto experience and receiving a gift, which requires a standard ticket.
- The Grinch is available as part of the grotto from December 5 through December 20.
- Grotto ticket holders receive free entry to the Grand Pier.
- The grotto closes on Christmas Eve, December 24.
Links & Contact
Christmas Events Near Me is an independent guide, not the organizer of this event. For tickets, entries, vendor spots or questions, contact the organizer directly through their website.
Frequently Asked Questions
Will this be a shared visit with other families?
Yes, the grotto experience is designed as a shared visit with a small group of families participating together.
What age is the grotto suitable for?
The grotto is suitable for children aged 18 months to 10 years, though it is fun for all ages.
Does a grotto booking include entry to the Grand Pier?
Yes, grotto ticket holders receive free entry to the Grand Pier by presenting their booking to the welcome team on arrival.
How long does the visit last?
Each grotto experience lasts approximately 10 minutes.
Will children receive a gift?
Yes, all children with a ticket will receive a gift to take home.
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Always check the official website for the most current information.
We've done our best to keep details up-to-date, but event schedules, prices, and policies can change. For the latest updates, please visit the official website or contact the organizers directly. Christmas Events Near Me is an independent guide and isn't affiliated with the events we list.